MASTERTECH MARINE has diligently researched the
sources of its merchandise and represents only items of the highest quality.
HOWEVER - - MASTERTECH MARINE makes no warranty, expressed or implied, over
and above that of the manufacturers of the products purchased. All product
is covered by the producer of the item purchased and any claims should
be directed appropriately. Copies of these warranties are available upon
PURCHASER FURTHER AGREES that his exclusive
remedy against MASTERTECH MARINE for misrepresentations or breach of contract
or warranty shall be and is limited to the right to terms defined by
the product producers as defined heretofore, and purchaser expressly
waives ALL other remedies of RESCISSION, REJECTION of non-conforming
goods, and any claim asserting total or partial breach of contract of
sale or service and any claim for consequential DAMAGES as a result of
this written limited warranty - including any implied warranties.
First and Foremost, CREDIT CARDS ARE NOT CHARGED AT ORDER TIME, but merely AUTHORIZED until close of business settlement daily. IF YOU ACCIDENTALLY ORDER
SOMETHING IN ERROR or need to CHANGE A QUANTITY, please CONTACT US IMMEDIATELY and we will adjust the amount. If it's lower, we will change it so the correct amount is applied at end of day settlement; if higher, we will add an additional charge for the difference.
Bank Card "rules" state that you don't charge for an item until it is delivered. The Bank Card people are patently unfair to mail order retailers with this requirement, especially with the rise of internet retailing. Problem is, I utilize several major drop-ship suppliers and to maintain a delivery flow chart is basically an impossibility. I have no payment protection during the time from order to delivery without charging for the item first. Occasionally things are either overlooked or on a long backorder status, when this happens if I am notified by the supplier I will make every effort to keep customers abreast of the order status. Our problem is getting that notification. Many days here have 3 or 4 hours devoted to chasing down errant items. So to make a long story short, I require a "deposit" of 100% of the purchase price upon order!
A charge of up to 3.9% may be added for overseas credit card orders.
HAVE A PROBLEM WITH YOUR ORDER? Do not "charge back" the order amount thru the Card Issuer, PayPal, or eBay. I will deal with your problem and, if necessary, refund your entire purchase price if you are dissatisfied with any facet of my service. Stuff happens; sometimes we, as humans, lose track, ship the wrong parts, lose orders - - well, you know. So please DO NOT CHARGE BACK anything.
WHO PAYS ON FRAUDULENT CHARGES??
Call us at 850-623-1197 and we will make every effort to satisfy your requests.
A Chargeback costs us $10.00 a shot as well as raising my discount rate - and my ire. I consider it a direct slap in the face. Again, please DON'T DO IT!! There is rarely a problem that can not otherwise be handled to everyone's satisfaction.
Been watching those bank card ads on
TV about identity theft? Illegal card use? Well, since you are protected,
and The Bank is protected (I have about 105 pages of legalese from
them), guess who actually pays for those
SUV's and surfboards? THE MERCHANT who, in good faith took the card.
If I catch you altering an order, sending through a frivolous chargeback, or
using a stolen card, I call out the dogs. They bite. So don't do it.
The thieves who stole my coin collection in Hawaii are doing a 10 year stretch.
I don't quit.
CAREFULLY!! Freight is included in
parts orders over $100.00 in the USA, I pay it
as a consideration for your patronage. Nominal charge of $8.75 on
orders of lesser amount. I have affiliates in Washington State, Alabama
and Florida for fulfillment of many orders. They are professional
wholesalers oriented to customer service.
In some cases, large and/or heavy items
such as manifolds, covers, external fuel tanks, etc. may incur an additional shipping charge.
You will be notified of such charges before your order is processed.
OVERNIGHT? SECOND DAY AIR? OPTIONS
Need it fastest
way?? Just advise us in the "Comments" box at checkout. We will ship as requested, a second
charge for the difference only will be applied when we get the cost
from my suppliers.
SHIPPING TO FOREIGN DESTINATIONS
You as a purchaser understand that shipping
to your country may involve CUSTOMS and EXTRA SHIPPING CHARGES. We will
declare items at the lowest price reasonable and commensurate with
the items purchased. Shipping charges will be added as a separate charge
to your account upon my receipt. If using PayPal, please contact us first so that we may generate an invoice complete with appropriate shipping to you. If credit card, we will add shipping when the order is processed. ALTERNATIVELY, use the Quote Form and we can generate a pre-filled-out shopping cart and email a link for you to complete payment.
SHIPPING" AND RETURNS
Priority Mail on most small items shipped out of the U.S. is $35.00 (Canada $25.00). Please contact us first if you have any questions about what the shipping charge will be. Thank you.
"Free shipping" means
that we did this the easy way for both of us. You pay the aggregate
price shown on the items selected over $100.00, no fiddling around
with rates, weights, charts and forms. This is is also my courtesy
to you for shopping at MASTERTECH. You may very well find that other
discount marine shops' total costs to you (with added
freight and handling) are actually higher than
NO RETURNS on
electrical items. Sorry, I have not the wherewithal to supply test
(This is an industry-standard policy in general)
NO RETURNS AFTER
30 DAYS for any item under ANY circumstances.
NO RETURNS on
sealed items that have been opened.
This also applies to parts that
show signs of being installed and removed.
If we get one of these,
you WILL NOT receive
RETURN SHIPPING IS YOUR
RESPONSIBILITY ON ALL RETURNS AND EXCHANGES. A MINIMUM OF 3% CREDIT
CARD FEE PLUS MY ACTUAL SHIPPING COSTS WILL BE DEDUCTED FROM ALL
RETURNS. So please be sure you are
ordering the correct item! I make nothing on shipping, handling and
credit card transaction fees, this is not a recoverable cost. Exception: I
ship you the wrong part in which case the fault is mine.
SPECIAL ORDERED, OR LOW TURNOVER ITEMS.
parts are low turnover items and gather dust on my shelf.
AT MY DISCRETIONI may charge up
to a 20% restocking fee on items of this nature.
UNDER NO CIRCUMSTANCES return anything to
a drop-ship supplier without our prior authorization. Most require return authorization numbers which we will supply to you. Parts returned to 3rd party suppliers without proper authorization risk being rejected and credit may not be issued to either you or us. Lost parts will
receive no credit.
DAMAGE / LOSS / SHORTAGE
Please print out this form and enclose with any returns.
It is self-explanatory.
PLEASE CONTACT US FIRST if it was shipped directly from one of our suppliers so
we can determine who it should be sent back to.
Product packaging is done with care
to insure that your order is received in good condition. For shipment
via U.P.S. or common carrier, please note the discrepancy, damage,
etc., on freight bill and immediately file the proper claim with the
delivering carrier. Damage and shortage of packages is the responsibility
of the delivering carrier.
The technical information provided as
a service by the MASTERTECH MARINE is given in good faith and with knowledge
gathered over many years of experience. However the MASTERTECH MARINE makes
no warranty, express or implied, regarding the use of, results of,
or liability created from, application of this data. This Service is
provided on an "AS IS" basis, and You expressly agree that
Your use of the Service is at Your sole risk. MASTERTECH MARINE and the Content
a) disclaim any and all warranties, including but not limited
to the implied warranties of merchantability and fitness for a particular
b) make no warranties regarding the completeness, accuracy or
availability of the Service or Content.
Limitation of Liability and Indemnification
In no event shall MASTERTECH MARINE or Content
Providers be liable to You or any other persons or entities for any
direct, indirect, special, exemplary or consequential damages, including
lost profits based on breach of warranty, contract, negligence, strict
liability or otherwise arising out of Your use of Service, Content,
or use of Sites whether or not You or they had any knowledge, actual
or constructive, that such damages might be incurred. You indemnify
and hold harmless MASTERTECH MARINE and Content Providers against any claim,
damage, loss, liability or expense arising out of Your use of the Service
or Content in any way contrary to these Conditions of Use. Definition
The Term "We" means Mastertech Marine, and the term
"Mastertech Marine" and "Content Provider" includes the
companies, their employees, agents, contractors and licensers.
MASTERTECH MARINE will ship all orders made
on a timely basis. If a product is back ordered, we will notify you
and provide the earliest estimated ship date. To simplify the confusion
created by partial back orders, we will charge for all the order and
orders only. You MUST
NOTIFY us if you wish to have immediate shipment of your partial order.
MASTERTECH MARINE will never release any of
the information you provide to a 3rd party under any circumstances not related to processing and shipping your order.
MASTERTECH MARINE will only send you email in reference to your quote requests and orders.